ClearOne CONVERGE USB User Manual download pdf (Page 5)

Page 5

Your Converge Pro or SR unit should be listed. 6.

If your Converge Pro or SR unit does not appear on this list, then the USB drivers for that unit have not been •

installed. Refer to the next section, “Installing the USB Drivers”, for further instructions.

If your unit does appear on this list with an exclamation point (!) beside it, this indicates there is a problem with the USB 7.

driver. Right click on the entry and choose update driver or repair driver.

If this brings up the window titled “Welcome to the Hardware Update Wizard” proceed to the next section, entitled: •

“Installing the USB Drivers”.

If you cannot install the USB driver for your unit, you need to uninstall and reinstall Converge Console. Please see the 8.

Converge Pro Installation and Operation Manual for instructions on installing Converge Console.

If your unit appears on this list and no errors are indicated, try rebooting your computer and turning your Converge Pro or 9.

SR unit off and back on, then try connecting your unit with Console as describe under .

If, after these steps, you are still not able to connect to your unit with Console using USB, please call ClearOne Technical Support

for further assistance.

Installing the USB Drivers

If the USB cable is connected between the unit and PC, and your Converge Pro or SR unit was not listed under “Network

Adapters” in the Device Manager, you should install the USB drivers using the following procedure.

It is important to allow the Converge Console installer to finish completely. A warning screen will appear during this 1.

installation. You must choose Continue Anyway for the required installations to complete. If you chose STOP Installation

at any time during the process then all or part of the software will fail to install. In such a case it is recommended that you

uninstall Converge Console (Control Panel / Add/Remove Programs) and reinstall.

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ClearOne CONVERGE USB User Manual Page 5