Converge 560/590USER’S MANUAL
10 Technical Services: 800.283.5936BASIC ROOM DESIGNTo ensure best microphone and loudspeaker placement (ceiling- or wall-mount), pleaseuse the manufa
106 Technical Services: 800.283.5936ENETSUBN - ETHERNET SUBNET MASKThis command selects/reports the Subnet mask of the Ethernet port on the unit.AARRG
Appendix 107EQSEL - EQUALIZATION ENABLEThis command enables/disables or reports the current status of the equalization on the input or output.AARRGGUU
108 Technical Services: 800.283.5936FILTSEL - FILTER SELECTThis command turns on and off the filters for a microphone.AARRGGUUMMEENNTT DDEETTAAIILLSSN
Appendix 109GAIN - GAIN ADJUSTMENT This command changes or reports back the gain for a channel. AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SSiiz
110 Technical Services: 800.283.5936GHOLD - GATE HOLD TIME ADJUSTThis command sekects/reports the setting of the hold time for a microphone input.AARR
Appendix 111GRATIO - GATE RATIO ADJUSTThis command sekects/reports the setting of the gate ratio for a microphone input.AARRGGUUMMEENNTT DDEETTAAIILLS
112 Technical Services: 800.283.5936HOOK - HOOK FLASHThis command sends a hook flash. TThheerree iiss nnoo qquueerryy ffoorr tthhiiss ccoommmmaanndd..
Appendix 113LABEL - LABELThis selects/reports the label of the specific channel or the unit.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SSiizzee
114 Technical Services: 800.283.5936LOGMASK - EVENT LOG MASKThis command sets or reports the unit event log mask.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaamm
Appendix 115LVLREPORT - LEVEL REPORTThis command selects/reports the status of level reporting for the specified channel.AARRGGUUMMEENNTT DDEETTAAIILL
Introduction 11INSTALLATION OVERVIEWCarefully consider the following items in order to ensure yourself of a smooth installationprocess.READ THE USER M
116 Technical Services: 800.283.5936MANUFACTURER - MANUFACTURER IDENTIFICATION LABELThis selects/reports the manufacturer identification label of the
Appendix 117MLINE - MIC/LINE COARSE GAIN SETTINGThis command selects/reports the setting of coarse gain.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyypp
118 Technical Services: 800.283.5936MUTE - MUTEThis command selects/reports the setting of mute on a channel.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee T
Appendix 119NCSEL - NOISE CANCELLATION SELECTThis command enables/disables or reports the current status of noise cancellation.AARRGGUUMMEENNTT DDEETT
120 Technical Services: 800.283.5936OFFA - OFF ATTENUATION MODEThis command selects/reports the off attenuation mode of a microphone channel.AARRGGUUM
Appendix 121PHONEBOOKADD - ADDS AN ENTRY TO THE PHONEBOOKThis command saves an entry in the Phonebook. There is no query. No two entries can share the
122 Technical Services: 800.283.5936PHONEBOOKDEL - DELETES AN ENTRY TO THE PHONEBOOKThis command deletes an entry in the Phonebook. There is no query.
Appendix 123PP - PHANTOM POWERThis command reports the setting of phantom power.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SSiizzee VVaalluueess
124 Technical Services: 800.283.5936RESET - RESET Resets the unit. There is no query for this command.AARRGGUUMMEENNTT DDEETTAAIILLSSNoneBBIINNAARRYY
Appendix 125RFFREQ - RF FREQUENCY SELECTIONThis command sets/reports the frequency for the RF link to the Remote. The remote must be set to thesame se
12 Technical Services: 800.283.5936NETWORK INFORMATIONTo use Converge over a local area network (LAN), you need to know if the LAN usesDynamic Host Co
126 Technical Services: 800.283.5936RING - RING INDICATIONThis command indicates a ringing line. This command is reportable only. It cannot be queried
Appendix 127RINGERSEL - AUDIBLE RING MELODY SELECTIONThis command sends/reports the audible ring melody. AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyp
128 Technical Services: 800.283.5936SILENCEPRST - SILENCE CAMERA PRESETThis command associates a camera preset with silence for voice tracking.AARRGGU
Appendix 129SPLIFT - SPEECH LIFTThis command selects/reports the setting of the speech lift enable processing for each microphonechannel.AARRGGUUMMEEN
130 Technical Services: 800.283.5936STEREOMIX - SETS THE INPUT TO BE A STEREO MIXThis command enables/disables or reports the stereo mix status of the
Appendix 131SYSRESULT - SYSTEM CHECK RESULTThis command reports the results of the system check. This command is reportable only. It cannot bequeried
132 Technical Services: 800.283.5936BBIINNAARRYY FFOORRMM DDEETTAAIILLSSCOMMAND ID:88NUMBER OF ARGUMENTS:11ARGUMENT FORM: <System Check><Stat
Appendix 133TIMELOCALE - TIME LOCALE SETTINGSThis command sets or reports the time locale settings.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SS
134 Technical Services: 800.283.5936UID - UNIT IDThis command reports the unit ID. This command is read-only.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee T
Appendix 135VOLUME - VOLUME ADJUSTMENT This command changes or reports back the gain for the output channel set as the EC reference.AARRGGUUMMEENNTT D
Connecting the Converge 13BASIC CONNECTIONSConnecting the Converge should be a smooth process. Once basic connections for audioconferencing are made,
136 Technical Services: 800.283.5936COMPLIANCEThe following paragraphs present all of the required compliance and declaration of con-formity informati
Appendix 137This equipment uses an RJ-11C jack that is used to connect this equipment to the prem-ises wiring and telephone network. This RJ-11C jack
138 Technical Services: 800.283.5936The REN is used to determine the number of devices that may be connected to the tele-phone line. Excessive RENs on
Appendix 139EUROPEAN COMPLIANCEConformity of the equipment with the guidelines below is attested by the CE mark.EECC DDeeccllaarraattiioonn ooff CCoon
140 Technical Services: 800.283.59367733//2233//EEEECC ""LLooww VVoollttaaggee DDiirreeccttiivvee ((LLVVDD))""::IEC 60950-1: 2003
Appendix 141INDEXAdjusting tthe SSettings 559Auto-Answer 60Auto-Disconnect 60Ring Melody 59Ringer Level 60Basic CConnections 113Audio conferencing 13B
142 Technical Services: 800.283.5936Mixer 40Record and Playback 45equalization 46preconfigured devices 44volume 45RAV-WWare 224Communication Settings
14 Technical Services: 800.283.59363. Connect the second and third microphone breakout boxes using the 18” Cat. 5cables. (Third breakout box on the C
Connecting the Converge 156. Using the RJ-11 cable, connect an analog telephone jack to the Linejack on themixer.>Note: For instructions on connec
16 Technical Services: 800.283.59369. Using the power supply cords, connect the mixer to an electrical outlet.10. If using the wired controller, con
Connecting the Converge 1711. If using the RF controller, insert four AAA batteries into the battery compartment in thebottom of the unit.AUXILIARY D
18 Technical Services: 800.283.5936To connect a sound card1. Using an RCA cable, connect the Line IInon the Converge mixer to the line out on asound
Connecting the Converge 19CONNECTING VCRS AND DVD PLAYERSYou can record your audio/video conference or play audio using a playback device suchas a VCR
ii Technical Services: 800.283.5936TELEPHONE 1.800.283.59361.801.974.3760FAX 1.801.977.0087EMAIL [email protected] SUPPORTMAX WIRELES
20 Technical Services: 800.283.5936CONNECTING FOR SERIAL CONTROLYou can connect a computer or a control device, such as an AMX or Crestron, to theConv
Connecting the Converge 21DIGITAL PHONESIf you have a digital (PBX) telephone service, you need to run an analog extension fromthe PBX (recommended fo
22 Technical Services: 800.283.5936
RAV-Ware Software Configuration 23GETTING STARTED WITH RAV-WAREPlease ensure that you have administrative privileges before attempting to install RAV-
24 Technical Services: 800.283.5936RAV-WARE OVERVIEWClearOne’s RAV-Ware software provides an easy interface for configuring system settingsand customi
RAV-Ware Software Configuration 25RAV-WARE CONNECTIONSWhen you connect to the Converge unit, RAV-Ware automatically finds all Converge unitsconnected
26 Technical Services: 800.283.5936RAV-WARE FILESYou can save current RAV-Ware files, create new files, edit existing files, and import filesusing the
RAV-Ware Software Configuration 27NETWORK FINDNetwork Find allows you to connect to any Converge system on another subnetwork or network using its IP
28 Technical Services: 800.283.5936CONFIGURING SYSTEM SETTINGSSystem settings include Communication, Regional, and Telephone settings.COMMUNICATION SE
RAV-Ware Software Configuration 29To change the User Name and Password1. In the Networking tab, click User/Password.2. Specify the User NName.3. Type
Table of Contents iiiTABLE OF CONTENTSINTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30 Technical Services: 800.283.5936To change RF frequency channel (RF Controller only)1. In the Frequency tab, select a frequency.2. Click OKto save
RAV-Ware Software Configuration 31To change telephone preferences1. In the Preferences tab, set the system toAuto-AAnswerafter 2 RRingsor 4 RRingsors
32 Technical Services: 800.283.5936CUSTOMIZING CONVERGE COMPONENTSYour Converge system is pre-configured for optimal audio quality right out of the bo
RAV-Ware Software Configuration 33BREAKOUT BOX LEVEL TABFrom this tab (see figure 3.6), you can view the make and model of the mic that has beendragge
34 Technical Services: 800.283.5936To disable Acoustic Echo Cancellation (AEC)AEC prevents echo from reaching the far-end site. AEC should be kept ena
RAV-Ware Software Configuration 35To enable Speech LiftSpeech lift enables the microphone channel to be reinforced to the loudspeaker output channel.1
36 Technical Services: 800.283.59362. To begin, click Add FFilterto add a filter to the graph. Modify the filter settings asdesired. The settings are
RAV-Ware Software Configuration 37BREAKOUT BOX GATING TABClick on the Gatingtab from the Microphone Settings screen to access microphone gatingfeature
38 Technical Services: 800.283.5936To set Hold TimeAdjust hold time allows you to set how long the channel stays gated on after the mic gatesoff (see
RAV-Ware Software Configuration 39LOUDSPEAKERSYou can adjust your loudspeaker equalization, change volume levels and enableClearEffect in the Loudspea
iv Technical Services: 800.283.5936TABLE OF CONTENTS (CONTINUED)WEB INTERFACE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40 Technical Services: 800.283.5936MIXER CONSOLEThe Mixer Console allows you to create audio mixes for the different outputs, adjust vol-ume levels an
RAV-Ware Software Configuration 41EFFECTS OF USING AN EXTERNAL AMPLIFIERIf you connect an external amplifier to the Converge unit on either the Line O
42 Technical Services: 800.283.5936LINE INPUT AND OUTPUTThe Converge mixer has jacks for Line Input and Line Output that allow you to connect dif-fere
RAV-Ware Software Configuration 43ADJUSTING LINE INPUT/OUTPUT SETTINGSIf your device is not listed in the Device Toolbox you can manually customize an
44 Technical Services: 800.283.5936To adjust Line Output Audio Level (Volume)1. Using the slider, adjust the volume. The meter will display output le
RAV-Ware Software Configuration 453. Click the device name and drag it to the Configurationscreen. Drop over the Record or Playback icon. Thelabel an
46 Technical Services: 800.283.5936To adjust Playback Audio Level (Volume)1. Using the slider, adjust the volume. The meter will display output level
RAV-Ware Software Configuration 47To set camera presets1. Select the Camera CControl MMode,either Sony or Canon.2. Select which camera you are pro-gr
48 Technical Services: 800.283.5936DIALER AND PHONEBOOK USAGEThe Converge system includes a Phonebook that stores up to 20 names and phone numbers. Ph
RAV-Ware Software Configuration 49DIALERWhile most calls will be made using the controller, you can also manage all your calls fromthe Dialer in RAV-W
Introduction 5THE CONVERGE 560/590The Converge product line is the first room audio conferencing solution with the sound quality and flexibility of a
50 Technical Services: 800.283.5936To make a call from the Phonebook1. Using the mouse, select the number in the phonebook. The number appears in the
RAV-Ware Software Configuration 51ADVANCED FEATURESRAV-Ware has several advanced features which allow you to perform system checksand administrative f
52 Technical Services: 800.283.5936EVENT LOGThe Event Log keeps record of a user-selectable events. You select which events you wantrecorded and RAV-W
RAV-Ware Software Configuration 53ERROR MESSAGESWhen the Converge system encounters an error, an error icon will appear in thelower left-corner of the
54 Technical Services: 800.283.5936DEVICE TOOLBOX EDITORThe Device Toolbox Editor allows you to add your auxiliary devices to RAV-Ware. You canadd vid
Using the Converge 55USING THE CONTROLLERMost phone specific functions, such as dialing a call or adding a phonebook entry, will bemanaged from the co
56 Technical Services: 800.283.5936TO MUTE/UNMUTE MICROPHONES1. Press to mute the microphones.2. Press again to unmute the microphones.>Note: Thi
Using the Converge 57TO SEND A FLASH SIGNAL1. Press to use call transfer, call waiting, or conference calling.>Note: This feature is dependent on
58 Technical Services: 800.283.5936ACCESSING THE MENUThe main menu (see figure 4.1) gives you three options: Phonebook, Settings andConfiguration. An
Using the Converge 59To edit a Phonebook entry1. Press to access the menu options.2. Press to select Phonebook.3. Scroll to Edit and press .4. Scr
6 Technical Services: 800.283.5936UNPACKINGCarefully remove all components of the Converge system from the packaging. Ensure thatyou received the foll
60 Technical Services: 800.283.5936To adjust the Ringer Level1. Press to access the menu options.2. Scroll to Settings and press .3. Scroll to Ring
Using the Converge 61CONFIGURATIONThe configuration menu provides options for selecting countries, languages and RF (for wireless units) as well as co
62 Technical Services: 800.283.5936To select a frequency on RF Controller1. Press to access the menu options.2. Scroll to Configuration and press .3
Using the Converge 63To perform RF Radio Test on RF Controller1. Press to access the menu options.2. Scroll to Configuration and press .3. Scroll t
64 Technical Services: 800.283.5936To check the Converge controller version1. Press to access the menu options.2. Scroll to Configuration and press
Using the Converge 71ACCESSING THE WEB INTERFACEThe Converge has a built-in web server that provides a remote access interface to yourConverge system.
72 Technical Services: 800.283.5936DIALYou can make all your calls from the Dialer in the web interface. You can dial a number,redial the last dialed
Using the Converge 73TO END A CALL1. Click the ON/OFFbutton.TO REDIAL1. Click the REDIALbutton. The phone will automatically be taken off-hook and the
74 Technical Services: 800.283.5936EVENT LOGThe Event Log keeps record of a user-selectable events. You select the events you wantrecorded in RAV-Ware
Using the Converge 75SYSTEM CHECKThe System Checks window allows you to check your Converge system to be sure allparts of your system are connected an
Introduction 7PRODUCT OVERVIEWThe following paragraphs give an overview of the Converge 560/590’s componenets.RF (RADIO FREQUENCY) CONTROLLER/WIRED CO
76 Technical Services: 800.283.5936LOG OUT1. Click the Log OOut button.2. Click Yes, LLog OOut or No, GGo BBack to return to the main screen.FIGURE 5.
Appendix 77MAINTENANCEUnplug all components before cleaning. Do not use liquid or aerosol cleaners. Use a soft,damp cloth to clean the microphones and
78 Technical Services: 800.283.5936RF CONTROLLERThe following paragraphs outline RF controller troubleshooting.Controller doesn’t communicate with the
Appendix 79SPEAKERSThe following paragraphs outline speaker troubleshooting.Neither speaker playsCheck that the wires are properly connected. Check th
80 Technical Services: 800.283.5936CAMERA PINOUTSCamera pinouts are provided in the following paragraphs.8-PIN MINI DIN CONNECTORPin Number Control Pi
SPECIFICATIONSAppendix 81DDiimmeennssiioonnssMMiixxeerr(WxDxH) 17" x 7.5" x 2"(43.2 cm x 19.1 cm x 5.1 cm)CCoonnttrroolllleerr(WxDxH)10
82 Technical Services: 800.283.5936MMiixxeerrAEC tail time: 128 msNoise cancellation: (6 - 15 dB)Gating: Adaptive ambient, 1st mic priority, look ahea
Appendix 83SERIAL COMMANDSThe Converge 560 and Converge 590 accept serial commands through telnet, RS-232serial port or USB. The commands in this manu
84 Technical Services: 800.283.5936GROUPS AND CHANNELSThe following tables define the relationship between alpha and numeric representations.Text comm
Appendix 85METER TYPE DEFINITIONSSERIAL COMMAND ERROR CODESEErrrroorr nnuummbbeerr TTeexxtt mmeessssaaggee EExxppllaannaattiioonn//SSoolluuttiioonn1 M
8 Technical Services: 800.283.5936MIXER (FRONT)A. Telephone LLED. This indicator lights red when the Converge is powered, but the telcois on hook (not
86 Technical Services: 800.283.5936CONVERGE SERIAL COMMANDSCommand FunctionAA Selects/reports setting of auto answerAARINGS Selects/reports setting of
Appendix 87CONVERGE SERIAL COMMANDS (CONTINUED)Command FunctionGREPORT Selects/reports gate status report frequencyHOOK Sends a hook flashHOOKD Select
88 Technical Services: 800.283.5936AA - AUTO ANSWER ENABLE/ DISABLEThis command selects/reports the setting of auto answer.AARRGGUUMMEENNTT DDEETTAAII
Appendix 89ACONN - AUDIBLE CONNECT / DISCONNECT INDICATIONThis command selects/reports the status of the audible connect/disconnect indication.AARRGGU
90 Technical Services: 800.283.5936AEC - ACOUSTIC ECHO CANCELLER ENABLE/ DISABLEThis command selects/reports the setting of Acoustic Echo Canceller.AA
Appendix 91AGC - AUTOMATIC GAIN CONTROLThis command selects/reports the setting of automatic gain control.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyy
92 Technical Services: 800.283.5936BAUD - BAUD RATEThis command selects/reports the baud rate of the serial port.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaamm
Appendix 93CAMBAUD - CAMERA CONTROL BAUD RATEThis command selects/reports the baud rate of the camera control serial port.AARRGGUUMMEENNTT DDEETTAAIIL
94 Technical Services: 800.283.5936CAMFLOW - CAMERA CONTROL FLOW CONTROLThis command selects/reports the flow control of the camera control serial por
Appendix 95CAMPRESET - CAMERA PRESET Executes a camera preset. There is no query for this command.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SSi
Introduction 9MICROPHONE BREAKOUT BOXA. Power IIndicator.Indicates whether the breakout box is powered on or not--a greenlight indicates ON.B. Microph
96 Technical Services: 800.283.5936CAMPRESETSET2 - CAMERA PRESET SETUP 2This command sets or reports the current camera preset.ARGUMENT DETAILSNNaamme
Appendix 97CAMSWITCHLAG - CAMERA SWITCH TIME LAGThis command set the switch time lag for voice tracking.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyypp
98 Technical Services: 800.283.5936CAMZOOM - CAMERA ZOOMThis command sets or reports the current Zoom of the camera on the camera control port.AARRGGU
Appendix 99CAMTRACK - CAMERA TRACKThis command selects/reports the camera voice tracking mode.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SSiizze
100 Technical Services: 800.283.5936CLOCK - CLOCK SETThis command sets or reports the current time.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SS
Appendix 101COUNTRY - COUNTRY SELECTIONThis command sets/reports the country for compliance. AARRGGUUMMEENNTT DDEETTAAIILLSSNNaammee TTyyppee SSiizzee
102 Technical Services: 800.283.5936DECAY - DECAY ADJUSTThis command selects/reports the setting of the decay rate for a microphone input.AARRGGUUMMEE
Appendix 103DEVICETYPE - SETS THE TYPE OF DEVICE CONNECTED TO AN INPUT OROUTPUTThis command enables / disables or reports the current type of device c
104 Technical Services: 800.283.5936DID - DEVICE IDThis command reports the device ID. This command is read-only.AARRGGUUMMEENNTT DDEETTAAIILLSSNNaamm
Appendix 105ENETDNSA - ETHERNET DNS SERVER ADDRESSESThis command selects/reports the DNS servers IP addresses of the Ethernet port on the unit.AARRGGU
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