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8 Chapter 1: Introduction
CUSTOMER SERVICE AND SUPPORT
ClearOne is committed to providing best-in-class customer service and support. If you need assistance installing,
configuring, or operating your Converge Pro system, or if you have questions about ClearOne products or services,
please contact us at one of the locations listed below. ClearOne also welcomes your comments and suggestions so
we can continue to improve our products and serve our customers’ needs.
ClearOne on the Web
Corporate Website: www.clearone.com
Tech Support Email: [email protected]
North America (Worldwide Headquarters)
ClearOne Communications
Edgewater Corporate Park, South Tower
5225 Wiley Post Way, Suite 500
Salt Lake City, Utah 84116 USA
Telephone: 801-975-7200
Fax: 801-977-0087
Toll-Free: 800-945-7730
Tech Support: 800-283-5936
Latin America
Telephone: 801-975-7200
Fax: 801-977-0087
Tech Support Email: [email protected]
EMEA
Telephone: 44 (0) 1189 036 053
Tech Support Email: [email protected]
APAC
Telephone: 801-303-3388
Tech Support Email: [email protected]
PRODUCT REGISTRATION
Register your Converge Pro product(s) online at http://www.clearone.com/support/registration.php?content=main.
Registering your Converge Pro product(s) enables ClearOne to provide you with better technical assistance, and
to notify you of important information regarding your Converge Pro product including available upgrades, technical
bulletins, and new product information.
WARRANTY INFORMATION
ClearOne Communications, Inc. warrants that this Converge Pro product is free of defects in both material and
workmanship. For complete warranty information including length, coverage, and limitations, visit
http://www.clearone.com/support/warranty.php?content=main
- TECHNICAL SUPPORT 2
- CHAPTER 1: INTRODUCTION 1 3
- APPENDIX D: COMPLIANCE 257 4
- CHAPTER 1: INTRODUCTION 5
- Common Benefits 6
- Common Features 6
- Feature Enhancements 6
- Converge Pro 880 8
- Converge Pro 8i 10
- Converge Pro TH20 11
- CUSTOMER SERVICE AND SUPPORT 12
- PRODUCT REGISTRATION 12
- WARRANTY INFORMATION 12
- OPERATING REQUIREMENTS 13
- SYSTEM REQUIREMENTS 13
- UNPACKING 14
- CONTROLS AND CONNECTIONS 18
- Converge Pro Rear Panels 20
- Converge Pro 880 Rear Panel 20
- Converge Pro 840T Rear Panel 20
- Converge Pro TH20 Rear Panel 20
- Converge Pro 8i Rear Panel 20
- EXPANSION BUS 23
- DEVICE IDS 24
- LCD PROGRAMMING OVERVIEW 25
- Converge 840T 26
- LCD CHANNELS MENU 28
- LCD SETTINGS MENU 29
- LCD MACROS MENU 31
- LCD PRESETS MENU 32
- INSTALLING CONVERGE CONSOLE 33
- CONVERGE CONSOLE OVERVIEW 34
- Menu Bar 35
- Button Bar 35
- Tab Bar 36
- Site Pane 36
- Center Pane 37
- Objects Pane 38
- Status Bar 38
- Console Modes 38
- SITE FILE OVERVIEW 39
- The Open dialog appears 40
- Saving Site Files 41
- Working with Site Files 41
- CONNECT TO A SITE 42
- SITE PROPERTIES 43
- Control Master Unit (SNMP) 45
- Email Notifications 45
- Username/Passwords 45
- UNIT PROPERTIES 48
- Add A New Unit 49
- Unit Properties: General Tab 49
- Device Name 49
- Device ID 49
- Audio Master 50
- Default Meter & Channel 51
- Telephone Country Code 51
- IP Settings 52
- Serial Port Settings 52
- CONFIGURATION MODE OVERVIEW 53
- CHANNEL VIEW TAB OVERVIEW 54
- AGC/ALC TAB 58
- Maximum Gain Slider 59
- Target Level Slider 59
- Active Gain Meter 59
- Response Time Slider 59
- Threshold Slider 59
- NC (NOISE CANCELLATION) TAB 61
- Gating Settings: Auto Gating 64
- Auto Gating: Settings 64
- Manual Gating: Settings 65
- Gating Groups 65
- Post Gate Meter 65
- FILTER TAB 67
- Active Filter 68
- Bypass All 70
- Add Filter 71
- Remove Filter 71
- Table View 71
- Accessing AEC 72
- Enable AEC Checkbox 73
- ERL (Echo Return Loss) Meter 73
- ERL + ERLE Meter 74
- PTT (Push to Talk) Mode 74
- MIC INPUT SETTINGS 75
- Pre Gain Meter 76
- Gain Section 76
- Post Gain Meter 76
- Post Process Meter 76
- Channel Configuration Buttons 77
- LINE INPUT SETTINGS 81
- Accessing Telco Rx Settings 86
- Channel Label 86
- NC (Noise Cancellation) Tab 87
- Telco Settings Tab 88
- Telco Meters Tab 89
- Dial Tone Level Slider 90
- Recv Boost Slider 90
- Recv Input Meter 90
- NC Button 90
- Clear Effect Button 91
- ALC Button 91
- Channel Routing Matrtix 92
- OUTPUT SETTINGS 95
- TELCO TX SETTINGS 100
- Dialer Button 101
- Mute Button 101
- Gain Slider 101
- Channel Routing Matrix 102
- Min/Max Limits 102
- Post-Gain Meter 102
- Limiter Meter 102
- Output Level Meter 102
- Creating Channel Objects 104
- PROCESSING SETTINGS 106
- Filter Button 107
- Delay Button 107
- Cmprs (Compression) Button 108
- Post Compressor Gain 109
- Threshold 109
- Channel Objects 112
- FADER SETTINGS 113
- UNIT TAB 116
- Input Channel Settings 117
- Output Channel Settings 117
- Processing Channel Settings 118
- Fader Channel Settings 119
- Expansion Audio RX and TX 120
- MATRIX TAB 121
- Clear Matrix Button 122
- Audio Routing Matrix 122
- Input Routing 122
- Expansion Bus O–Z Routing 122
- Cross Point Shortcut Menu 123
- Cross Point Level Control 123
- Copy and Paste Cells 123
- Copy and Paste Matrix 124
- Clear Matrix 124
- Exporting Matrix Objects 124
- AEC REFERENCE TAB 125
- Virtual AEC References 126
- MACRO TAB 128
- Macro Editor 129
- Creating Macros 129
- Modifying Macros 130
- Deleting Macros 130
- Executing Macros 131
- Exporting Macro Objects 131
- GATING TAB 132
- Internal Gating Groups 133
- Global Gating Groups 133
- CONTROL TAB 135
- Default Pin Assignments 136
- Control/Status Ports 136
- Clearing Pin Programming 137
- Exporting Control Objects 137
- STRING TAB 138
- Creating Command Strings 139
- Running Command Strings 139
- EVENT SCHEDULER TAB 140
- DATABASE TAB 142
- AV Devices 143
- Creating A New AV Device 144
- Other Object Types 146
- OPTIMIZING GAIN STRUCTURE 148
- CREATING CHANNEL OBJECTS 151
- DRAG AND DROP CONFIGURATION 152
- Creating Objects 153
- Matrix Objects 156
- Control Objects 156
- Macro Objects 156
- Preset Objects 156
- PRESET MODE 157
- Preset Configuration Tabs 158
- Creating Presets 159
- Executing Presets 161
- Preset Execution Flags 162
- Preset Control Masking 162
- Exporting Preset Objects 162
- FILE MENU OVERVIEW 164
- PRINT REPORTS 166
- VIEW MENU OVERVIEW 167
- View Menu Options 168
- ADD MENU 169
- Adding Units 170
- CONNECT MENU OVERVIEW 172
- MODES MENU OVERVIEW 173
- SERVICES MENU OVERVIEW 174
- Accessing Dialer 175
- Using Dialer 176
- Placing and Ending Calls 176
- Using Line Features 176
- Renulling the Line 176
- PHONEBOOK (840T AND TH20) 177
- LABEL EDITOR 179
- DEVICE LOG 180
- Using Device Log 181
- EVENT LOG 183
- Using Event Log 184
- WEB BUILDER TAB 185
- Configuring Control Console 187
- Accessing the Web Portal 188
- FIRMWARE LOADER 190
- DEBUG CONSOLE 192
- Gate View Tab 193
- Signal Generator 193
- Test Signal Types 194
- Running a Signal Test 194
- Tone Frequency Settings 194
- System Checks Tab 195
- System Check Config Tab 196
- SYSTEM CHECKS 197
- Debug Console Screen 198
- System Check Config 198
- System Checks 199
- EXECUTE PRESETS 201
- APPENDIX A: SERIAL COMMANDS 205
- Group and Channels Table 206
- Meter Type Definitions Table 207
- AAMB - ADAPTIVE AMBIENT MODE 208
- ADCLIP – AUDIO CLIPPING 209
- ADPRESENT – AUDIO PRESENCE 209
- AGC - AUTOMATIC GAIN CONTROL 210
- AMBLVL - AMBIENT LEVEL ADJUST 210
- BAUD - BAUD RATE 211
- BOOTERR – BOOT ERROR REPORT 211
- CALLDUR – CALL DURATION 212
- CLOCK – CLOCK SET 213
- COMPRESS - COMPRESSOR ADJUST 213
- COMPSEL - COMPRESSION SELECT 213
- COUNTRY – COUNTRY SELECTION 213
- DECAY - DECAY ADJUST 214
- DEFAULT - DEFAULT THE UNIT 214
- DELAY - DELAY ADJUST 214
- DIAL – DTMF DIALING 216
- DID - DEVICE ID 216
- DSPVER - DSP VERSION 216
- DTMFC – DTMF CONTINUOUS 217
- DTMFLVL - DTMF TONE LEVEL 217
- DTONELVL - DIAL TONE LEVEL 217
- DUPDATE – DOWNLOAD UPDATE 217
- FILTER – FILTER ADJUST 219
- FILTSEL - FILTER SELECT 220
- FLOW - FLOW CONTROL 220
- FMP - FIRST MIC PRIORITY MODE 220
- FPGAVER - FPGA VERSION 220
- GAIN - GAIN ADJUSTMENT 220
- GATE - GATE STATUS 221
- GGRPMODE – GATING GROUP MODE 221
- GHOLD - GATE HOLD TIME ADJUST 221
- GMODE - GATING MODE 221
- GOVER - GATING OVERRIDE 222
- GRATIO - GATE RATIO ADJUST 222
- GREPORT - GATE REPORT 222
- GRPSEL - GATING GROUP SELECT 223
- HOOK - HOOK FLASH 223
- HOOKD - HOOK FLASH DURATION 223
- LABEL - LABEL 223
- LCDCONTRAST – LCD CONTRAST 223
- LMO - LAST MIC ON MODE 224
- LOCALNUM – LOCAL NUMBER 224
- LOCBLDG – LOCATION: BUILDING 224
- LOCROOM – LOCATION: ROOM 224
- LOCREGION – LOCATION: REGION 224
- LVL - LEVEL 226
- LVLREPORT - LEVEL REPORT 226
- MAX - MAXIMUM GAIN SETTING 227
- MIN - MINIMUM GAIN SETTING 227
- MTRX – MATRIX ROUTING 228
- MTRX2 - MATRIX 2 228
- MTRXCLEAR – CLEAR MATRIX 229
- MUTE - MUTE 229
- NAME – NAME 229
- NULL - NULL THE LINE 231
- OFFA - OFF ATTENUATION MODE 231
- PAA - PA ADAPTIVE MODE 231
- PP - PHANTOM POWER 232
- PRGSTRING - PROGRAM STRING 233
- PUSHTOTALK – PUSH TO TALK 233
- RAMP - RAMP GAIN ADJUSTMENT 234
- CANCELLATION 234
- RXBOOST - RECEIVE BOOST 236
- SERECHO – SERIAL ECHO 236
- SFTYMUTE – SAFETY MUTE 237
- SIGGEN - SIGNAL GENERATOR 237
- SLVL - SPEECH LEVEL CONTROL 238
- TAMODE - TELCO ADAPT MODE 240
- TE - TELCO ENABLE 241
- TEC – TELCO ECHO CANCEL 241
- TELNETEN - TELNET ENABLE 241
- TELNETPORT - TELNET PORT 242
- TEP – TIMED EVENT PROGRAMMING 242
- TOUT - TIME OUT SELECT 242
- UID - UNIT ID 243
- VER - VERSION 243
- WAITSTATE – WAIT STATE 243
- SERIAL COMMAND SUPPORT TABLE 244
- APPENDIX B: DEFAULT PINOUTS 249
- Converge PRo TH20 Port A 250
- Converge Pro 8i Port A 250
- APPENDIX C: SPECIFICATIONS 253
- Converge Pro 880 (continued) 254
- Converge Pro 840T 255
- Converge Pro 840T (continued) 256
- Converge Pro 8i (continued) 258
- APPENDIX D: COMPLIANCE 261
- ELECTRICAL SAFETY ADVISORY 262
- IC COMPLIANCE 262
- EUROPEAN COMPLIANCE 263
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